Frequently asked questions

 

We know budgets may be a little tighter these days. From groceries and gas to everyday expenses, we know everyone is looking for ways to make their dollars stretch further.

We understand you might have questions about serving sizes and we want to share more information.

Please rest assured, you are getting the same amount of food in all our InnovAsian products: NO SHRINKFLATION.

We have never changed the weight of our products.

Due to some recent confusion, we want to take this opportunity to explain the federal regulations governing certain statements on our packaging. Generally, for our poultry products, USDA requires that nutrient and food-component content statements be based on the product “as packaged.” For products such as InnovAsian General Tso’s Chicken, this includes both the chicken and all of the sauce.

For example, each 1-cup (170 g) serving of InnovAsian General Tso's Chicken includes approximately 93 grams (3.3 oz) of frozen chicken tempura and 77 grams (2.7 oz) of sauce. Because the sauce is packaged separately, measuring one cup of the frozen chicken pieces alone will not reflect a full serving, which includes both the chicken and sauce. If you weigh all of the frozen chicken and sauce together before cooking, the combined net weight should be approximately 510 grams (18 oz), consistent with the net weight stated on the package. Individual package weights may vary slightly.

For poultry products classified as mixed dishes measurable with a cup, USDA sets the reference amount customarily consumed per eating occasion at 1 cup, and manufacturers use that reference amount to determine the serving size shown on the label. USDA states that the household measure must be followed by the equivalent metric quantity in parentheses, expressed in grams for this type of food. The gram amount identifies the quantity of the combined product on which the nutrition information per serving is based. USDA also requires a statement of net quantity in terms of weight to appear on the front of the package as “Net Weight” or “Net Wt.” When a label represents the number of servings contained in the package, the net quantity of each serving must also appear next to that representation.

InnovAsian labels its products in accordance with USDA regulations concerning serving size, metric quantity, and net weight statements, including 9 C.F.R. 381.121; 9 C.F.R. 381.409; and 9 C.F.R. 381.412.

The food you love is still the same. Same recipe, same great taste.

Thank you for inviting InnovAsian to your dinner table.

 

Where can I buy your products?

Click on the "Find this product near you" button from any of the product detail pages and you will be directed to the store locator widget. Enter your 5-digit zip code and hit GO. It will show you a list of stores that sell InnovAsian Cuisine® Meals. We recommend that you call the store to ensure they have stock.

Can I order your products online or directly from you?

At this time there are no options to order products directly from us. Depending on your location, there are several on-line options available for you to choose from.

Can I purchase the sauce separately?

No. All sauces are components of the meal.

Can I defrost the meals in the refrigerator?

We do not recommend this step. The safe handling procedure states KEEP FROZEN.

I placed my bag of sauce and bag of chicken in warm water to thaw. What do I do if the water gets inside the bag of chicken?

Please read the preparation instructions carefully. It states to place ONLY THE BAG OF SAUCE in warm water to thaw. There is no need to thaw the bag of chicken.

What does no MSG mean?

MSG is an abbreviation for Monosodium Glutamate. It is used as a food additive. InnovAsian Cuisine® does not add MSG.

Why are the sodium levels in your Asian meals so high?

Most of the sodium comes from the soy sauce in the sauces. Soy sauce is one of the most essential ingredients in our sauces. You can certainly try one of our citrus sauced meals to avoid the high sodium level, such as Orange Chicken and Sweet & Sour Chicken.